Technical & Ordering FAQ
Straight starting points for product, system, pricing, sample and support questions.
How do I select the right system?
Start with the system builder, or send ONVEXA the floor conditions — size, substrate, exposure, downtime window and the finish you want. Technical confirms the build before anything is quoted.
Do you offer contractor pricing?
Yes. Contractor and volume pricing is part of the contractor account. Apply through the contractor application and ONVEXA will confirm the terms that apply to your business.
Where can I find technical documents?
In the document library. Data sheets, safety data sheets and system specifications publish there as ONVEXA verifies each one — nothing is posted before it is signed off.
Can ONVEXA help troubleshoot an installation?
That is what technical support is for. Call with the substrate, the products used, the conditions on the day and photographs, and you will get a straight answer.
Are digital colours exact?
No. Screen colour is approximate and varies by display. Request a physical sample before committing to a colour on a project.
Can equipment be quoted?
Yes — grinders, tooling, extraction and consumables can be quoted alongside the coating package.